CUSTOMER CARE

At DeCola Carpenty, we are committed to protecting your privacy and ensuring a safe experience while shopping with us. Please review the details of our privacy and safety practices below: 1. Personal Information Collection We only collect essential information needed to process and fulfill your orders, such as your name, email, shipping address, and payment details. Your personal information will not be sold, shared, or traded with any third parties except as necessary to fulfill your order, comply with the law, or improve our services. 2. Data Security All transactions on our website are processed through secure payment gateways that encrypt your payment information. We do not store any payment details on our servers. We implement industry-standard security measures, such as SSL (Secure Socket Layer) encryption, to protect your information during data transmission. 3. Use of Cookies We use cookies to enhance your browsing experience and to collect general usage data, which helps us improve our website and service. You may disable cookies in your browser settings if you prefer, though this may affect your experience on our website. 4. Customer Communications We may contact you regarding your order or with updates on our products or services. You can choose to unsubscribe from promotional emails at any time. 6. Data Retention We retain your information only for as long as necessary to fulfill the purposes for which it was collected, including fulfilling orders, resolving disputes, and complying with legal requirements. 7. Your Rights You have the right to access, correct, or delete your personal information. To exercise any of these rights, please contact us at [Your Contact Email]. Thank you for trusting DeCola Carpenty with your privacy. If you have any questions about our privacy and safety policy, please reach out to us directly.